Refund policy

Refund & Returns Policy – Kimore

At Kimore, we want you to feel confident and comfortable in your activewear. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

Items must be unused, unworn, and in original condition
All original tags and packaging must be included
Items must not show signs of wear, washing, or damage

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

Underwear
Worn or washed items
Items marked as final sale

Refunds

Once we receive and inspect your return:

You will be notified of approval or rejection
If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

Original shipping costs are non-refundable
We are not responsible for delays caused by your bank or payment provider

Exchanges

We currently do not offer direct exchanges.
If you would like a different size or item, please:

Return your original item
Place a new order

Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective
The wrong item was sent

We recommend using a tracked shipping service, as we are not responsible for lost returns.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

Email: kimore_official@outlook.com

Include:

Your order number
Photos of the item

We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about our refund policy, please contact us at: